Love watching cable TV, but are your cable bills out of control? We present proven cable bill negotiation secrets. Keep reading and your wallet will thank you.
Cable Bill Negotiation Secrets
Be Aware
Take a copy of your cable bill and become familiar with it. Find out what level of service you are paying for: basic cable, sports, premium services, etc.
Maybe there was time that you got a great deal for a number of cable channels with great movies in High Resolution, but now you may realize that you just don’t have time to watch them all.
With that in mind, it’s time to gather information to face the cable company, and negotiate the stack of money from them and put it back in your pocket.
Be Prepared
Whichever cable company you are currently with, it’s always a great idea to know all the options and specials the other cable companies are offering in your area.
This will come into play soon, but not yet.
Make a list of channels that are musts for you and keep it as you move forward in negotiations.
Be Calm
If you’ve read this far, you aren’t thrilled with the amount you are paying for cable each month, but – take a deep breath – and be calm.
The cable company isn’t the enemy. They want to make money like all of us, but your goal by reading this article is to learn the negotiation skills to get as close to what you want for as close to the amount of money you want to spend.
Be Forewarned
I know I said that the cable company isn’t the enemy, but they can be very tricky. They want to give you want, but it may not be exactly what you want – they will add more and make you pay more.
You would think that if the cable company really liked you, you could just pick exactly the channels you want – and be done with it. Nope, it’s not that easy, unfortunately, but we will help you with our cable bill negotiation secrets. Keep reading.
Be Ready
When you have gathered all the information of the cable package you have, the options and specials from other cable companies, and a good, calm attitude – it’s time to call your cable company.
Make sure you call during weekday business hours, then to give you my two cents – ask for the Loyalty or Retention Department, first.
Be Friendly
Once the person answers the call, build rapport, make a note of their name and use it when you have a chance to. When the time is right, make your pitch, then ask, “Can you make this happen for me?” If they say no, ask them put you through to someone that can.
One of the great keys to negotiation is to lock people in with questions, and hold them to their answers.
Be Bold
You have the money, so you (should) run the show. Make your pitch and see what happens.
More than likely, the representative with review your current package, options, etc and offer you something (hopefully) better. If so, great. You’ve done more than most, you have taken charge of your cable bill and gotten a better deal.
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However, a word a warning. There are many times, the cable company will give you more to take things away. I know – it doesn’t make sense. If it doesn’t make sense – speak up and mention that it doesn’t make sense for you.
Remember, YOU pay the money and YOU have the power. Keep the negotiating phase going and continue mentioning what you want (certain channels, less money, etc) until they find a way to give it to you.
Be Determined
If negotiations are getting tougher, you probably should mention other specials from other cable companies and mention that you are considering switching cable companies, if needed.
One of the biggest magic questions in negotiations is “Is there anything else you can do to make this happen?” It is a fantastic, open-ended opportunity for the loyalty department representative to reach into their magic bag of tricks to make you as a disgruntled customer – happy, or at least happier.
Another valuable tip, if you get nowhere – call again. You would be shocked to learn that it can come down to making your request to the right representative. True story.
If you are not happier at this point – fear not – keep reading.
Be Flexible
Sometimes to get what you want for the price you want, you need to be open to change.
Even though you contacted the loyalty department, cable companies aren’t really that interested in keeping you as a customer forever.
Don’t believe me?
Review each and every fantastic special that cable companies offer and you’ll see the same harsh truth – “For new customers only”.
The first key of being flexible is – if needed – cancel (if you aren’t in a contract) your cable (as just another loyal, long-time customer…) and become a more powerful customer – a NEW Customer. Now, you can find and partake in one of those wonderful specials from other cable TV companies out there.
The second key of being flexible if thinking outside of the ‘cable box’ and getting rid of them and venturing into the world of streaming.
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Once you’ve made your decision on how to move forward, let us know in the comments what you did after cancelling Cable. Thanks
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